Who is NextGen?
NextGen is a leader in Australian financial technology, providing innovative SaaS solutions to streamline mortgage processing and Open Banking for the nation's lenders, brokers, and customers. Find out more about us here.

What does an Atlassian Systems Administrator do at NextGen?

As an Atlassian Systems Administrator at NextGen, you will manage, configure and optimise our Atlassian toolset (including Jira, Confluence, Bitbucket and Bamboo) to support product development, project delivery and internal collaboration. You will ensure our instances are secure, performant and aligned with best practices, collaborate with teams to design workflows and automation, and provide expert support and training to users. This role suits a junior administrator or someone who wants to move into IT Admin, and is looking for an opportunity to kickstart their career.

Key responsibilities:

• Atlassian Suite Administration: Manage users, permissions, and project/space creation across Jira, Confluence, Crowd, Bamboo, and Fisheye.

• Technical Support & Troubleshooting: Act as a key point of contact for investigating helpdesk tickets, resolving permission issues, and managing tool integrations.

• Process Documentation: Execute administrative tasks using established playbooks and take the lead in developing new documentation where none exists.

• System Upgrades & Maintenance: Support the testing and deployment of application or plugin updates, including occasional after-hours support for critical upgrades.

• Reporting & Metrics: Generate ad-hoc and scheduled reports to provide system insights and assist end-users with optimising their use of the tools.

Essential Skills & Experience

• Relevant experience in an administration or support role, Atlassian tools administration experience is not essential but would be advantageous.

• Understanding of or exposure to Atlassian tools.

• Excellent communication skills with the ability to work collaboratively across technical and non‑technical teams.

Please note: due to the nature of this role, we are only able to consider applicants who are Australian citizens or permanent residents.

Why should you join NextGen?
Growth: Access ongoing training, mentorship, and clear career pathways in customer success and fintech - we're invested in your professional development and long-term success.
Family Focus: Enjoy flexible working arrangements and genuine work-life harmony in a collaborative, diverse workplace that values your wellbeing and unique perspective.
Supportive Culture: Make a meaningful impact driving business results while working in an inclusive environment where customer success professionals thrive and shape exceptional client experiences.

We recognise that success can come from a variety of skill combinations, so if you feel your experience aligns with what we are looking for, we encourage you to apply.

A great opportunity to join a business that truly lives its values, genuinely values work-life balance and sees it as a critical ingredient to enabling people to bring their whole selves to work.